Terms and Conditions

Welcome to AskingToBot. These Terms and Conditions ("Terms") govern your use of our AI-powered chatbot service. By creating an account or using our service, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing or using AskingToBot, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use the service.

You must be at least 18 years old to use this service
If you are under 18, you must have parental or guardian consent
You represent that you have the authority to bind yourself or your organization to these Terms
We reserve the right to update these Terms at any time with notice via email

2. Service Description

AskingToBot is a Software-as-a-Service (SaaS) platform that provides:

AI-powered chatbots: Create and deploy chatbots for your website
Training capabilities: Upload documents and Q&A pairs to train your chatbot
RAG technology: Advanced retrieval augmented generation for accurate responses
Lead generation: Collect and manage conversations with your website visitors
Analytics: Track chatbot performance and visitor engagement
Multiple tiers: Free and paid subscription plans with varying features

Features and limitations vary by subscription tier. We reserve the right to modify, suspend, or discontinue any feature at any time.

3. Account Registration and Security

3.1 Account Creation

To use our service, you must:

Provide accurate and complete information during registration
Maintain one account per user (no duplicate accounts)
Verify your email address
Accept these Terms and our Privacy Policy

3.2 Account Security

You are responsible for:

Maintaining the confidentiality of your account credentials
All activities that occur under your account
Notifying us immediately of any unauthorized access
Using a strong, unique password

3.3 Prohibited Activities

You agree NOT to:

❌ Use the service for illegal activities or distribute illegal content
❌ Send spam or unsolicited marketing through your chatbots
❌ Attempt to access other users' accounts or data
❌ Upload malicious code, viruses, or harmful software
❌ Reverse engineer, decompile, or hack the platform
❌ Resell or white-label the service without written permission
❌ Violate any applicable laws or regulations
❌ Impersonate any person or entity
❌ Collect user data without proper consent

4. Subscription and Billing

4.1 Subscription Tiers

We offer multiple subscription tiers:

Free tier: 1 chatbot, limited features, 5 documents, basic support
Paid tiers: Variable pricing based on chatbot limits, features, and usage

4.2 Billing and Payments

Subscriptions are billed monthly or yearly in advance
Payments are processed via Razorpay or Stripe
Prices are in USD or INR as displayed at time of purchase
You authorize automatic renewal unless you cancel before the renewal date
We reserve the right to change pricing with 30 days notice to existing customers

4.3 Refund Policy

No refunds: Subscription fees are non-refundable except:

4.4 Cancellation

You may cancel your subscription at any time from your account settings. Upon cancellation:

Your access continues until the end of the current billing period
No refund for the remaining period (unless we terminate service)
You have 30 days to export your leads data
All other data will be deleted after 30 days

⚠️ 5. Service Termination Rights

IMPORTANT: Please read this section carefully as it outlines our rights to terminate service.

5.1 User-Initiated Termination

You may terminate your account at any time by:

Cancelling your subscription from account settings
Requesting account deletion via email to mandeep@askingtobot.com

After cancellation, your access continues until the end of your current billing period, and you have 30 days to export your leads data.

5.2 Service Provider Termination Rights

We reserve the right to suspend or terminate the service or your account under the following circumstances:

A. 15-Day Notice Termination

We may terminate the service or your account with 15 days written notice via email for any reason, including but not limited to:

Business restructuring or operational changes
Service discontinuation or pivot to different offerings
Technical limitations or infrastructure constraints
Strategic business decisions

In this case, you will receive:

✅ 15 days advance notice via email
✅ 30-day window to export your leads data
✅ Clear timeline for data deletion

B. Profitability Clause

We operate this service as a commercial business. If the platform becomes unprofitable or financially unsustainable to operate, we reserve the right to:

Terminate the service with 15 days written notice via email
Provide a full prorated refund for any unused subscription time
Grant you a 30-day window to export your leads data
Notify you of the exact data deletion timeline

This clause protects our right to discontinue the service if it is not economically viable to continue operations.

C. Immediate Termination (No Notice)

We may immediately suspend or terminate your account without notice if:

You violate these Terms of Service or our Privacy Policy
You engage in fraudulent activity or payment disputes/chargebacks
You abuse the service or engage in malicious behavior
You upload illegal content or violate applicable laws
Your account poses a security risk to our systems or other users
Required by law, court order, or government authority
You harass our staff or other users

⚠️ In case of immediate termination for violations, NO REFUND will be provided.

5.3 Effect of Termination

Upon termination of your account or the service (by either party):

Your subscription will be cancelled (no recurring charges)
Your access to the platform will be immediately revoked
You will have 30 days to export your leads data (see Section 6 for details)
All other data (chatbots, training data, documents, embeddings) will be permanently deleted within 30 days
Your email will be removed from our marketing lists
Any outstanding payments remain due and payable

📦 6. Data Rights and Export

6.1 Data You Can Export

Upon account termination or cancellation, you have the right to export the following data:

✅ Exportable Data: LEADS ONLY

Chat conversations: All messages exchanged between your chatbot and visitors
Visitor information: Names, emails, and contact details collected through chats
Chat sessions: Session metadata, timestamps, and conversation history
Lead analytics: Basic statistics about your leads

Format: CSV or JSON (machine-readable, portable to other systems)

Access: Self-service download from your account dashboard, or request via email to mandeep@askingtobot.com

6.2 Data That Will Be Permanently Deleted

The following data is considered service configuration and will be permanently deleted within 30 days of account termination:

❌ Non-Exportable Data (Will Be Deleted)

Chatbot configurations: Settings, customizations, widget code, branding
Training pairs: Question and answer pairs you created
Uploaded documents: PDF files, markdown files, text files, and URLs
Document embeddings: AI-generated vector embeddings (1536 dimensions)
Document chunks: Text chunks created for vector search
Internal analytics: Usage logs, performance metrics, system data
Account settings: Preferences, notification settings

⚠️ This data cannot be recovered after deletion. Please export your leads data before the 30-day deadline.

6.3 Data Export Process and Timeline

During active subscription: Export leads data anytime from your dashboard
After cancellation: 30-day grace period to export leads data
Email notification: We will send reminders at 7 days and 1 day before data deletion
After 30 days: All data (including leads) is permanently deleted and cannot be recovered
Assistance: Contact mandeep@askingtobot.com if you need help exporting data

6.4 Data Retention for Legal Compliance

Certain data may be retained longer for legal, tax, or regulatory compliance:

Billing records: Retained for 7 years for tax purposes
Fraud prevention logs: Retained for 90 days
Legal hold: Data subject to legal proceedings may be retained as required by law

7. Intellectual Property

7.1 Your Content

You retain ownership of:

Training data (Q&A pairs you create)
Uploaded documents and content
Chatbot customizations and branding
Leads data collected through your chatbots

7.2 License to Us

By uploading content to our platform, you grant us a limited, non-exclusive, worldwide license to:

Store and process your content to provide the service
Generate AI embeddings from your documents (via OpenAI API)
Display your chatbots on your designated websites
Backup and secure your data

Important: We will NOT use your proprietary training data to improve our general AI models or share it with competitors without your explicit consent.

7.3 Our Platform

We retain all rights to:

The AskingToBot platform, software, and codebase
AskingToBot branding, logos, and trademarks
Platform features, algorithms, and technology
Documentation, tutorials, and support materials

8. Acceptable Use Policy

You agree to use AskingToBot in compliance with all applicable laws and regulations. Prohibited uses include:

Distributing illegal, harmful, or offensive content
Violating intellectual property rights of others
Sending unsolicited spam or marketing messages
Collecting personal data without proper consent (GDPR/CCPA compliance required)
Impersonating any person, business, or entity
Interfering with or disrupting the service
Attempting to gain unauthorized access to our systems
Using the service for fraudulent activities
Exceeding reasonable rate limits or abusing API access

9. Limitation of Liability

PLEASE READ THIS SECTION CAREFULLY AS IT LIMITS OUR LIABILITY TO YOU.

9.1 "As Is" Service

The service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied, including but not limited to:

No guarantee of uninterrupted or error-free service
No guarantee of specific uptime (target: 99.9%, but not guaranteed)
No warranty of merchantability or fitness for a particular purpose
No guarantee that the service will meet your specific requirements

9.2 Maximum Liability

To the maximum extent permitted by law, our total liability to you for any claim arising out of or related to these Terms or the service shall not exceed the total amount you paid us in the 12 months preceding the claim.

9.3 No Liability For

We are NOT liable for:

Indirect, incidental, or consequential damages
Loss of profits, revenue, data, or business opportunities
Service interruptions or downtime
Third-party services (OpenAI, Razorpay, Stripe, DigitalOcean)
Incorrect or inaccurate chatbot responses
Data loss due to user error or failure to export data
Actions or inactions of your website visitors

10. Indemnification

You agree to indemnify, defend, and hold harmless AskingToBot, its owners, employees, and partners from any claims, liabilities, damages, or expenses (including legal fees) arising from:

Your use of the service
Your violation of these Terms
Your violation of any laws or regulations
Content you upload or display through your chatbots
Third-party claims related to your chatbots or business
Infringement of intellectual property rights

11. Dispute Resolution

11.1 Informal Resolution

If you have a dispute, please contact us first at mandeep@askingtobot.com to try to resolve it informally. Most issues can be resolved through good-faith discussion.

11.2 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

11.3 Arbitration

For disputes that cannot be resolved informally, both parties agree to binding arbitration for claims exceeding $10,000 USD.

12. Service Level and Support

12.1 Uptime Target

We target 99.9% uptime, excluding scheduled maintenance. However, this is a target and not a guarantee. We are not liable for service interruptions.

12.2 Support

Email support: mandeep@askingtobot.com
Response time: Best effort basis, varies by subscription tier
No SLA: We do not guarantee specific support response times

13. Changes to These Terms

We reserve the right to modify these Terms at any time. If we make material changes:

We will notify you via email at least 30 days before changes take effect
We will update the "Last updated" date at the top of this page
Material changes may require re-acceptance of the Terms
Your continued use of the service after changes constitutes acceptance

14. Miscellaneous

14.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and AskingToBot and supersede all prior agreements.

14.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

14.3 No Waiver

Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.

14.4 Assignment

You may not assign or transfer these Terms without our written consent. We may assign these Terms without restriction.

15. Contact Information

For questions, concerns, or notices regarding these Terms, please contact us:

Email: mandeep@askingtobot.com

Service: AskingToBot

Version: 1.0 | Last Updated: January 06, 2026

✅ By using AskingToBot, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.